Set-Up First Time Supervisors for Success

Becoming a manager is an exciting, rewarding, yet nerve-wracking accomplishment.  Many first time managers or supervisors experience pushback, setbacks, or feel defeated.  As an organization, it is your responsibility to provide proper training and mentoring to guide and support your new managers.  This post offers some basic tips as well as training courses that are great to implement into your organization’s management training plan.

First time supervisors must understand the importance of creating an open environment for collaboration.  Allowing collaboration and brainstorming will generate a more innovative and productive workplace.  It is also important for leaders get to know their team, and understand the needs of each individual to make the team more successful.

Ideal candidates have essential skills such as; effective communication, coaching, conflict management, time management, and leadership abilities.  These training courses from supply effective leadership tips and will help new managers feel more comfortable starting their new positions.  Course titles include:


How do you prepare your first time managers or supervisors?

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Time to Take a Summer Vacation; Work Won’t Miss You Too Much!

Summer is finally here, which means many people finally get to take some vacation time!  Whether it’s traveling hundreds of miles or staying at home, quality time off is vital to avoiding burnout by revitalizing and restoring yourself for work.

Though having a much-needed break from work is wonderful, what happens when it’s time to return to your daily work routine?  The thought of returning to work after a relaxing vacation can be dreadful for many.  Thankfully, we’ve found five ways to combat the “Back-To-Work Blues” from the Huffington Post.  These tips are:

  1. Leave yourself time to recoup before going back to work
  2. Keep a positive attitude by working out and reminiscing about your trip
  3. Prioritize your work
  4. Don’t stress on getting every, single, thing done that week back
  5. Work smarter and delegate what you can

Everyone needs to take a break sometimes; not taking one can be much more detrimental on you than taking one.  For those of you who think you can’t leave your work alone… it will still be there when you return!  Keep these tips in mind when returning to the daily grind and you’ll have a much easier transition back to work.

Don’t forget that before traveling there are many elements to consider, including safety.  Try our training course, “Safe Travel,” for traveling tips, whether it’s for business or pleasure. The course covers tips for staying away, sanitation, and dealing with potential emergencies like a hotel fire.

Check out this course, and others at!

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Employee Picks: Carl’s Top eLearning Courses

We recently asked our sales force for their top picks of courses based on popularity and quality of content. The sales force has spoken, and they have lots of great recommendations!

This week we are highlighting Carl’s top courses. He picked his courses based on fan favorites, plus the ones he commonly suggests for workplaces.

Carl’s top picks include:

Surviving the Fall: The Proper Use of Your Person Fall Arrest System - This course covers how to properly inspect and use a personal fall arrest system.

Survive Inside: Employee Safety in Confined Spaces  - This course explains hazards and proper procedures for working in confined spaces, according to OSHA’s standards.

How to Ask Positive Questions - This course discusses how asking questions is a vital communication skill in the workplace.

Team Building: Pit Crew Challenge: Driven to Perform  - The course uses an actual NASCAR pit crew as a team building demonstration.

The Power of Teamwork: Inspired by the Blue Angels  - This training course uses the U.S. Navy’s Blue Angels flight performance team to demonstrate the power and need of teamwork.

Check out Carl’s picks and more by visiting

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Learn to Avoid OSHA’s Top 10 Cited Violations

Many employee vacations and scheduled time-off during the summer often means a slower pace settles in around the office; this is a great opportunity to re-acquaint your workforce on preventing injuries and illnesses that commonly occur in the workplace. Below is a list of OHSA’s most frequently cited violations (as of 10/25/13).

Fall protection
Hazard communication
Respiratory protection
Electrical: Wiring
Powered industrial trucks
Electrical: systems design
Machine guarding

Mastery offers a wide-range of courses covering many of these topics and related topics.

Fall protection, scaffolding safety, and ladder safety are three big concerns for those in the construction industry. Mastery offers a variety of courses covering each of these topics, including many titles specifically designed for those working in construction environments.

Employees working with machinery need to be aware of safe machine guarding and lock out/tag out work practices. It is easy to become complacent about the hazards you work around on a daily basis. Unfortunately, complacency can lead to devastating accidents. Brush up on lock out and tag out procedures, as well as machine guarding to help ensure your safety and the safety of those around you.

Working with electricity presents many challenges and hazards. Everyone should have some basic electrical safety training, even if you don’t think your work requires it. Mastery offers training on electrical safety for general awareness, as well as on some of the more specific hazards an electrician needs to be prepared to deal with.

Hazard Communication is an important topic, particularly with OSHA’s changes to the standard and the addition of the Globally Harmonized System of Classification and Labelling of Chemicals (GHS). Mastery has over 20 courses focusing on Hazard Communication and GHS requirements, as well as many course titles on specific chemical hazards.


Our jobs often require us to wear Personal Protective Equipment, such as a respirator, when working with hazardous materials. Mastery offers courses covering respirator use, as well as PPE for your eyes, ears, hands, head, etc.

When it comes to operating forklifts and other powered industrial trucks, Mastery has over 40 course titles to help you learn safe work practices. Whether you have to operate a forklift, powered pallet jack, or order picker, you can find a course to help you learn the safety procedures to practice.

Mastery’s huge eLearning library can help you avoid OSHA’s top ten safety violations.

For more information on these courses and our mobile friendly VOD3 platform, check out

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This Month Served Up 95 Mobile-Friendly VOD3 Courses!

Just to keep you all up to date; this month 95 courses have been pushed through our publishing process!  These 95 courses include new releases and updates.  Each course is now available on our VOD3 platform allowing supreme convenience by being mobile-friendly.  VOD3 courses are compatible on any browser or operating system, as well as any mobile device or desktop computer.  As more and more jobs become mobile, our VOD3 format makes training simple to implement while maintaining its effectiveness.

Our List of June Courses Include:

New Releases:

Maritime: Security: Maritime Facility Security Awareness

Maritime: Intro to Vessel and Barge Equipment and Terminology

Security: TWIC MTSA Training

Oilfield: Safe Forklift Operations and Practices for the Oilfield Industry

Driving Safety: Step Back for Safety

Leadership Capsules: The Leader as Coach

Leadership Capsules: The Leader as a Mentor

Leadership Capsules: Beginning Employment Relationships

Leadership Capsules: Ending Employment Relationships

Leadership Capsules: Providing Performance Feedback

Leadership Capsules: In Compliance

Safe Lifting For The Trucking And Warehouse Industry

DOT Alcohol and Drug Rules

Hazcom: Hazard Communication: Behind The Scenes WHMIS

Safe Operations Of Motor Vehicles

Driving: Think ‘N Drive

Lockout/Tagout Vehicle Procedures

Hearing Conservation for the Automotive Industry

 Baler Safety


Hazmat Operations 1: Reconnaissance

Hazmat Operations 2: Hazmat Containers

Hazmat Operations 3: Forecasting Events

Hazmat Operations 5: Tactics

HAZWOPER: Decontamination Procedures

HAZWOPER:  Work Practices and Engineering Controls

HAZWOPER: Electrical Safety in HAZMAT Environments

HAZWOPER: Confined Space Entry

Ergonomics: Elements of an Ergonomics Program

Ergonomics: Principles of Office Ergonomics

Ergonomics: Musculoskeletal Disorders

Electricity: Basic Electrical Safety in the Workplace

Battery Charging Safety

Orientation: Safety Orientation

Hearing: Hearing Conservation for Employees

Forklift: Forklift Safety

Forklifts: High-Impact Forklift Safety (graphic)

Emergency Planning

Ladder Safety

Powered Pallet Jack Safety

Violence: Workplace Violence

Hospital First Receiver 2: Hospital Incident Command System

Driving: DOT Out of Service Criteria

Driving: Road Rage

Driving: Speed Management

Driving: Vehicle Pre-Trip Inspection for the Trucking Industry

Driving: Motor Coach Inspection: Level One

Driving in Extreme Weather

Driving: Safe Backing of Tractor Trailer Rigs

Driving: Bobtailing and Jackknifing

Poisonous Plant Safety

Wasps and Spiders

Propane Safety

Carbon Monoxide Poisoning

Sulfuric Acid and Hydrochloric Acid

Hydrogen Sulfide Training

Benzene: Working with Benzene

Propane, Butane, and Propylene

Combustible Dust Can Explode

Pool Chemicals: Who, What, Where, and How

Laboratory Safety: Handling Compressed Gas Cylinders in the Laboratory

Respiratory Protection

Respiratory Protection Employee Training

Overhead: Cranes, Chains, Slings, and Hoists

Confined Space Entry

Confined Space Entry: Out in the open

Slip and Fall: Preventing Slips and Falls In Trucking

Falls: Fall Protection

Oil Spill Clean Up 1: Initial Response

Oil Spill Clean Up 2: Countermeasures on Land

Oil Spill Clean Up 3: Countermeasures on Water

Oil Spill Clean Up 4: Waste Management

Oil Spill Clean Up 5: ICS and Unified Command

NIMS – the National Incident Management System

Diet, Nutrition, and Cancer Prevention

Wellness: Transportation Professionals Nutrition & Health

Wellness: Diabetes Prevention and What to do What You Get it

Wellness: Eating for Energy

Shift Work: Preventing Fatigue

Electricity: Electrical Safety

Heavy Truck Braking System And Braking Techniques

Driving: Intersections:Expect The Unexpected

Driving: Fatigue Management for the Trucking Industry

Laundry Room Safety Basics


HAZWOPER: Exposure Monitoring & Medical Surveillance

HAZWOPER: Emergency Response Plan

Hand, Wrist & Finger Safety in Construction Environments

ANSI Material Safety Data Sheets

Distracted Driving: Real Accidents, Real Stories

HAZWOPER: Handling Hazardous Materials

Driving: Special Driving Conditions

Food Handling: Hand Washing and Bacteria For Cafeterias


Visit for more course titles available on our VOD3 platform.

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Plant, Pools, and Insects: What are Your Summertime Hazards?

As we officially enter the summer months, different types of hazards on job sites arise. Summer weather means many more job tasks are done outside, and a knowledgeable workforce will make a safer site.   Jobs such as tree trimmers, landscapers, meter readers, fire fighters, park or highway maintenance employees, and surveyors, are often more susceptible to outdoor hazards. 

Here are some course titles addressing common outdoor hazards that are great to use as a training refresher.

Poisonous Plant Safety: 

The prime hazard from poisonous plants is the allergic reaction from the resin produced by the plant.  The reaction can come from direct or indirect contact such as being carried by smoke, or touching tools, animals, equipment, or clothing that has been in contact with the plant.  The best way to avoid exposure to poisonous plants is being able to identify and avoid the hazardous plants as well as the risks associated with them.

Wasps and Spiders:

Bites and stings from certain spiders and wasps can quickly become serious.  The best way to prevent a bite or sting is to know the habitats for each insect and the warning signs of the bite/sting.  Dangerous spiders like dark or hidden places such as lumber, stacked materials, shoes or gloves that have been left out, and areas that have been undisturbed for a period of time.  Hornets on the other hand colonize in virtually anything with an opening; holes in the ground, old tires, cans, or buckets.  For either type of injury the best prevention is to be aware of the insect hazards at the work site, and if stung or bitten, remain calm and get prompt medical treatment.

Pool Chemicals: Who, What, Where, & How:

Pool chemicals contain a variety of disinfectants and sanitizing chemicals used to control growth of algae and bacteria in the pool.  The most common chemical used is chlorine, which can be extremely dangerous, even deadly, if not used properly.  Some tips from this course include: follow instructions carefully, use specified measuring cups for each chemical used when treating pool water, wear appropriate protective equipment, add chemicals to the pool water (never the other way around), and thoroughly wash hands after handling chemicals. 

Each of these courses, originally produced by Digital-2000, relay preventative measures as well as basic knowledge of risks associated with these summertime hazards.  Use these courses for a more in-depth awareness of these hazards.  Visit for even more training courses.

What hazards is your work site prone to in the summer?

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8 Ways to Recharge Your Day

Perfect Day for our Twice Daily WalksDo you ever have those days when it just seems impossible to get focused or start on that project you’ve been avoiding?  There always seems to be one day a week where creativity juices are lagging, and usually hindering productivity.  Or if it’s not creativity that seems to be lost, it’s the mid-day, after lunch, crash.  Either way, when the creativity halt or productivity crash ensues, it seems like there’s no way you’ll make it through the rest of the work day.

Fear not! We’ve compiled a list of things to-do when you’ve hit a mental block:

  • Walk; a recent article from Fast Company Magazine suggests walking as a way to help with mental roadblocks. The article “found that walking–whether you’re indoors or outdoors–is good for giving the brain a dose of inspiration.”
  • Mediate; this article from gives some great pointers to meditation for beginners
  • Visit a coworker (of course, don’t interrupt them), for some inspiration and a quick social visit
  • Read an article from a magazine, trade publication, or a few pages from a book that’s industry-related or news worthy.  These sometimes help to motivate you and offer different perspectives
  • Work somewhere other than your desk (obviously if that’s feasible) to change-up your work environment
  • Exercise; Physical activity/workouts can help clear your mind and refresh your thoughts
  • Have a healthy snack. Be careful of snacks with a lot a fat and sugar, these can send you right into another productivity crash (also known as the “sugar crash”)
  • Of course, when desperate, grab a cup of coffee, or caffeine jolt of your choice

photo (1)At Mastery, we’ve started twice daily walking outings open to any employee who’d like to join.  These walks occur once in the morning, and once in the afternoon.  The walks seem to not only perk everyone up but also give employees time to brainstorm ideas off one-another, chat about the happenings in their department, and provide a few minutes of socializing with each other.

What do you do to refresh your mind at work?

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5 Guidelines to follow When Finding a Mentor

Workplace mentors are an excellent way to build capabilities within an organization’s workforce.  The sharing of knowledge between upper level management and peers oftentimes leads to better idea creation and innovation for the company.  Mentoring relationships in the workplace are typically initiated by an employee seeking to receive professional guidance, or by someone looking to mentor and offer their wisdom.  There are also times when a third-party is involved in the process because they’ve noticed a connection between two people at the organization and see a good fit.

In this post, we’re providing some great recommendations a mentor candidate should consider.  These recommendations are discussed in more depth in the recently released Leadership Capsules: The Leader as Mentor course.  Common guidelines for an effective mentor include:

1.  At least one level above the mentee in the organization

  • To ensure they have relevant past experiences in the workplace setting and can offer appropriate wisdom

2.  Good listener

  • Able to act as the sounding board for the mentee, and when issues or questions arise, brainstorm together to find answers and resolutions

3.  Comfortable with self-disclosure

  • Always tell the truth to help make the mentee feel at ease and comfortable when the confiding in them – reminding them that there will be ups and downs throughout their career

4.  Values diversity

  • Not only concerning gender, race, and age, but in thoughts, working styles and goals

5.  An ally, advocate, and catalyst

  • The relationship is one of trust, friendship, and reliable advice

A mentor is not there to parent or give all the answers, but rather point the mentee in the right direction.  The communication in the relationship should be based on growth and inspiration to further each person’s career; it does not include a belittling or condescending tone.  A great mentor helps the mentee forward their career by guiding them and motivating them to their full potential.

The Leadership Capsule courses, originally produced by Quality Media Resources, are great tools for upper level employees to teach, and even revive, various leadership skills, issues, and best practices.  Mastery’s newest released VOD3 Leadership Capsule courses include:

Leadership Capsules: The Leader as Mentor

Leadership Capsules: The Leader as a Coach

Leadership Capsules: Providing Performance Feedback

Leadership Capsules: Beginning Employment Relationships

Leadership Capsules: Ending Employment Relationships

Leadership Capsules: In Compliance

Make sure to visit for even more mobile-friendly course titles on business skill topics.

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Reacquaint Your Workforce on Heat-Exposure Hazards This Summer

As the summer months begin to approach, it is a good time to reacquaint your workforce with the dangers of heat exposure.  Many do not realize the variety of jobs exposing employees to potentially dangerous heat environments, occurring in both indoor and outdoor settings.  Told by the Occupational Safety and Health Administration (OSHA), “operations involving high air temperatures, radiant heat sources, high humidity, direct physical contact with hot objects, or strenuous physical activities have a high potential for causing heat-related illness.” Every year thousands of workers are affected by heat exposure, some even die, yet these illnesses are preventable if workers are aware of symptoms and treatment.

OSHA’s website offers a full section dedicated to Occupational Heat Exposure.  The expansive page covers heat-related illnesses and first-aid, prevention, industry-specific resources, and OSHA standards.  It also includes the many factors that put workers at greater risk of heat-related illness.  These risks include environmental risks such as; high temperature and humidity, radiant heat sources, contact with hot objects, direct sun exposure (with no shade), and limited air movement (no breeze, wind or ventilation).  Risks are also caused by job-specific functions including physical exertion and use of bulky or non-breathable protective clothing and equipment.

Educating your workforce on preventative measures to avoid heat-related illnesses, as well as the signs and treatment of it, helps decrease the risks of serious illness.  Assigning training on this topic can be the first defense against heat exposure dangers. Mastery recently updated four courses to the VOD3 platform pertaining to heat-stress involving various work environments.  These courses depict real-life scenarios where heat exposures lead to hazardous conditions – with life and death consequences.  They demonstrate the importance of recognizing symptoms and responding properly to avoid serious injuries caused by heat-related illnesses.

Course titles include:

These courses, available on our mobile-friendly VOD3 format, are compatible for any mobile device, operating system, and browser.  This mobility capability makes training more effective and efficient, allowing employees to take assigned training at their convenience while on the job (maybe when taking a break from the sun!).

Visit for more information.

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Over 90 Updated and New Courses Released This Month!

This month we released over 90 updated and new courses. Around 80 Video On Demand courses were updated to the VOD3 player, allowing learners to take training on any desktop computer, tablet or smart phone. Learners can access the same course on all their devices and complete training based on when and where it is convenient for their schedule.

This month’s titles include:

Stored Energy: The Hidden Hazard
Forklift: Operating Forklifts Safely [Update]
Personal Protective Equipment: PPE: From Head to Toe [Update]
Safety Program Management: Modules 1 – 5 [Update]
Slips, Trips, and Falls: Healthcare [Update]
Slips Trips and Falls: Hotels [Update]
Slips Trips and Falls: Retail [Update]
Slips Trips and Falls: Restaurants [Update]
Driving: Crash Course: Vehicle Incident Reporting [Update]
Orientation: Employee Safety Orientation: Offices [Update]
Fire: Hot Work Permits [Update]
Food Handling: Dishwasher Safety [Update]
Food Handling: Sanitation in the Food Industry [Update]
Air Monitoring: Contamination Assessment Part 1 [Update]
Air Monitoring: Direct Reading Instruments Part 2 [Update]
Benzene,Toluene & Xylene [Update]
Chlorine [Update]
Hazmat/WMD Awareness [Update]
Hospital First Receiver 1: Recognizing Contaminated Patients [Update]
Hospital First Receiver 3: Self Protection [Update]
Hazmat/WMD Self Protection for Law Enforcement [Update]
Hazmat/WMD Self Protection for Firefighters [Update]
Hazardous Waste [Update]
ICS: The Incident Command System [Update]
Introduction to Hazardous Chemicals [Update]
Inorganic Oxidizers [Update]
Pesticides [Update]
Back Safety: PowerLift: Lifting Training That Works [Update]
All-Terrain Vehicles: Safe Operation & Use of All-Terrain Vehicles [Update]
HAZWOPER: Haz Matters – First Response [Update]
Driving: MPG Max: 25 Tips for Better Fuel Economy [Update]
Spills: Non-Emergency HazMat Spill Response [Update]
Spill Prevention, Control and Countermeasure (SPCC): Oil & Water Do Not Mix [Update]
Stormwater: MS4s Stormwater Pollution Prevention: Basic Program [Update]
Stormwater: MS4s Stormwater Pollution Prevention: Complete Program [Update]
Stormwater: MS4s Stormwater Pollution Prevention: Landscaping & Grounds Maintenance [Update]
Stormwater: MS4s Stormwater Pollution Prevention: Municipal Facility Maintenance [Update]
Stormwater: MS4s Stormwater Pollution Prevention: Parking Lots, Streets & Storm Drain System Cleaning [Update]
Stormwater: MS4s Stormwater Pollution Prevention: Working Over or Near Surface Waters [Update]
Stormwater Pollution Prevention: A Drop in the Bucket [Update]
Storm Warnings: Storm Water Pollution Prevention [Update]
Backs: Back Safety [Update]
Bloodborne Pathogens: Commercial & Light Industrial Facilities [Update]
Bloodborne Pathogens: First Responders [Update]
Bloodborne Pathogens: Healthcare Facilities [Update]
Bloodborne Pathogens: Heavy Industry [Update]
Bloodborne Pathogens Refresher [Update]
Overhead: Crane Safety [Update]
Conflict Resolution in Industrial Facilities [Update]
Conflict Resolution in the Office [Update]
Safety Audits [Update]
Confined Space: Confined Space Entry Refresher [Update]
Computer Safety: Computer Workstation Safety [Update]
Substance Abuse: Dealing with Drug and Alcohol Abuse for Managers and Supervisors [Update]
Eyes: Eye Safety in Construction Environments [Update]
Eyes: Eye Safety [Update]
First Aid in Construction Environments [Update]
Fire: Using Fire Extinguishers [Update]
Fire: Fire Prevention in the Office [Update]
Falls: Fall Protection in Construction Environments [Update]
Forklift: Powered Industrial Truck Safety [Update]
Forklift: Powered Industrial Truck Safety Refresher [Update]
Tuberculosis In the First Responder Environment [Update]
Tuberculosis In the Healthcare Environment [Update]
Tuberculosis In the Institutional Environment [Update]
Machine Guard Safety [Update]
Hearing; Hearing Conservation and Safety Refresher [Update]
Hearing: Hearing Conservation and Safety [Update]
First Aid: Workplace First Aid [Update]
Slips, Trips, and Falls in Construction Environments [Update]
Driving: Driving Safety [Update]
HAZWOPER: Fire Prevention [Update]
HAZWOPER: Heat Stress [Update]
HAZWOPER: Understanding Chemical Hazards [Update]
Electricity: Electrical Safety: Step Back for Safety [Update]
Winter Safety [Update]
Personal Protective Equipment: Stepback for Safety [Update]
Selling Skills from A to Z: 26 Skills to Improve Telesales and Customer Service [Update]
Orientation: Safety Housekeeping & Accident Prevention [Update]
Safety Awareness II Real Accidents Real Stories [Update]
Fire: Fire Prevention in Healthcare Facilities [Update]
Indoor Air Quality [Update]
OSHA Lead Standards [Update]
Laboratory Safety: Electrical Safety in the Laboratory [Update]
Laboratory Safety: Planning for Laboratory Emergencies [Update]
Heat Stress in Construction Environments [Update]
DOT: HAZMAT: In-Depth HAZMAT Security Training [Spanish Update]
DOT: HAZMAT: Safety Training [Spanish Update]
DOT: HAZMAT: Security Awareness [Spanish Update]
DOT: HAZMAT: General Awareness [Spanish Update]
Hazmat Operations 4: Organizing the Response [Update]

The following are new Partner and Advantage courses:
Maritime: Crew Endurance Management
Maritime: HAZCOM for Tank Barge Operations
Food Handling: Safe Food Handling in the Kitchen and Galley
Move It Safely: Avoiding Injury While Handling Materials

Check out to check out our entire catalog!

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