3 ways to cultivate office culture

Office culture depends on what is implemented to cultivate, change and communicate ideas and future business.

Office culture depends on what is implemented to cultivate, change and communicate ideas and future business.

Getting the job done is important, but work environment and office culture can be just as significant and vital to overall worker performance. According to Science Daily, “comprehensive and proactive workplace ergonomics program can help to prevent discomfort and injury.” Instead of waiting for problems to arise, both in social and health constructs, address issues through employee training like establishing interactive work stations and encouraging feedback from employees.

Cultivate the best office culture with these 3 tips:

Understand the difference between work and busy work.

  • Almost every office needs the small jobs done. To get through a day, though, sometimes busy work is implemented. Don’t confuse this with actual work, which according to Forbes, can be seen as detrimental to an employee’s work ethic. Employees should be given tasks that contribute overall to the company, enhance their skills and make them feel like they are working towards “tangible results.”

Make time for brain breaks and breathers.

  • A solution could be as simple as allowing your workers short breaks outside of scheduled break times. “Meaningful fun is about people connecting with each other,” said chief anthropologist and general manager for office furniture company Turnstone, Kevin Kuske. Find a way to bring your employees together through weekly contests, lunches or friendly competition. According to Yahoo, establishing quick meetings or fostering a sense of communication by having an open office atmosphere can be key to workplace happiness.

Be the leader your employees strive to be.

  • Office culture starts with leadership and management training. According to a culture management software company CultureIQ, defining what is important to the organization at the beginning will solidify end results from employees. Having a “mission statement, core values and strategic goals”  that everyone works towards creates a culture of togetherness. This should not only be implemented in team training, but should be carried throughout the employee-employer relationships as time goes on.
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Customer Success Story – Renewable Concepts, Inc.

Mastery Technologies has taken satisfaction in assisting companies in building and becoming more successful, effective and amazing organizations. It is in that same interest that sparked the business relationship between our company and Renewable Concepts, Inc.

Renewable concepts LogoRenewable Concepts, Inc. is an innovative solutions provider for the power generation industry, employing skilled technicians who live across various states and regularly travel to remote job sites around the country. Coordinating a training program for such a geographically diverse team was a major pain point for RCI managers. Before partnering with Mastery Technologies, RCI technicians received PDF text booklets and tests via email, which they were then required to print, complete, scan and return for company review.

Read the full story on what our customer had to say, click here.

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Great customer service begins from within

Optimal customer care starts with optimal employee happiness.

Optimal customer care starts with optimal employee happiness.

Employee training is a key factor in understanding company guidelines and expectations. Often, the customer is thought to be “always right,” the most important variable in a successful business. But another factor, employee happiness, is just as vital. To ensure quality customer care and happiness look at overall employee happiness first. Implement the tips below into your employee development training for optimal customer care success:

  • Engage Employees.​ ​According to a recent Temken Group study, “91% of highly engaged employees always or almost always try their hardest at work, compared with 67% of disengaged employees.” Make sure communication is kept open between employees and management. If there is a major issue repeatedly occurring, address it and move forward.
  • Cultivate Creativity.​ ​In customer care, scripts or internal memos are used to ensure that all calls are handled in the same timely and professional manner. Don’t let this stifle employee ideas. Ask employees if they feel they are addressing customer concerns in the best and most efficient method. If not, engage in group meetings to collaborate on changes or improvements. This could drastically change the experience of the customer and their willingness to ask for help again.
  • Treat your employees they way you want them to treat your customers. According to a study by McKinsey and Company, “70% of buying experiences are based on how the customer feels they are being treated.” Customer care personnel should be friendly, understanding and know that they are important from the moment they are being helped. Small changes like addressing them by name and appreciating their concerns instill a sense of trust. Likewise, employees should feel appreciated, heard and understood to develop excellent customer care practices.

Mastery offers a selection of courses on creativity and innovation to help you figure out how to continue to inspire your employees. Check them out here, or browse the full catalog.

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How do you deal with change?

It is said change can bring two things—chaos and opportunity. Within the workplace, change is something we see on a daily basis. Change is the one truly consistent thing in life. Being able to adapt and adjust to change within the workplace can be a daunting task for someone who does not handle change well. Change can also effect a person’s ability to be productive on the job.change

According to a study conducted by the authors of Change Anything: The Science of Personal Success, 97% of the employees surveyed said they have a career limiting habit that prevents them from being productive while at work. Being resistant to change was the 4th career-limiting habit employees said they struggle with at work.

Mastery wants to help you remain productive, while dealing with change within the workplace, with these 4 tips to navigate change:

  1. Realize change is consistentt.
    Whether a person is at work or outside of work, change is consistent. It’s all about what we do when presented with change.
  2. Think Happy Thoughts.change2
    Even though change can be difficult, it is important to think happy thoughts. Remain positive about the change taking place.
  3. Keep the lines of communication open.
    Don’t be afraid to ask questions when change arises. Keep the lines of communication open between staff and managers. This clears any misunderstandings that present themselves due to not receiving clear information.
  4. Remain optimistic about the long-term result.
    Even if you do not like the change that has presented itself, remain optimistic. The end result can be greater than the change itself.

Mastery’s Partner series “Bud to Boss” helps employees deal with the change from transitioning into a supervisor role. From Motivation For Change, Diagnose Resistance To Change or Accelerate The Acceptance of Organization Change. Each activity helps employees work through their battle with organizational change. The activities also assist managers in leading their employees through organizational change and assisting team members in their efforts to remain productive while on the job.

For a complete list of topics within our “Bud To Boss” series, click here. For Mastery’s full listing of training courses, visit http://www.Mastery.com.

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Do you really KNOW your customers?

Have you ever heard the saying, “The customer is always right?” No matter what industry you work in, it is important to understand the needs of your customers. Whether your customers are seen daily or they purchase your product online,  you must be able to identify your customers’ expectations first.customer-service-ted-rubin-post

Communication plays a tremendous part in the success of meeting your customers’ needs. According to an article by Small business Chron, gaining clarity is one of the top priorities when catering to one’s audience. Gaining clarity is the first step an employee should take when assessing your customers’ needs. By getting a clear understanding, the employee is in a better position to meet the needs and possibly exceed their expectations.

Mastery wants to help your employees become influential perfect-customer-service1assets to your team with our  “Become a Contributing Project Team Member: Meeting Customer’s Needs” Partner activity. This activity focuses on the importance of project management and catering to the needs of the customer. It also assists your employees in identifying the needs of the customer and what they can do to meet those needs.

Among this course, Mastery also offers other courses to help improve customer service such as:

For a complete list of customer service courses go here, or visit www.mastery.com for the entire catalog.

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New E-learning Courses Released This Month

While the nation was contending with the frigid winter weather February brought on, Mastery was continuing to publish new e-learning courses. This month we have a selection of new Video On Demand courses, including some of our classic content published on the mobile-enabled VOD platform for the first time.

The new Video On Demand courses include:

We also released several new Partner format courses and activities. Those new titles include:

The Writing to Get Things Done series of Partner Activities is now available in Spanish.

Check out Mastery’s complete catalog here.

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Do You Know How to Identify Sexual Harassment?

Studies have shown that between 40 – 70% of women and 10 – 20% of men have experienced sexual harassment within the workplace. Sexual harassment is described as unwelcome sexual advances, request for sexual favors and other verbal or physical contact in a sexual nature. Actions like this can have an effect on one’s work performance, or ultimately their employment.sexual_harassment_workplace

When sexual harassment takes place within the workplace, it creates an intimidating, hostile or even offensive work environment for all parties involved. According to a survey conducted by the Society of Human Resource Management, 62% of companies offer sexual harassment prevention training programs, while 97% have a written policy in place.

There are two forms of sexual harassment that could take place within the work environment. One form is called quid pro quo., Quid Pro Quo is defined as: a favor or advantage granted or expected in return for something. This is when an employee’s submission to sexual harassment is based upon an employment decision—a promotion, an assignment, or remaining employed. The second form of sexual harassment is when an employee’s work environment becomes intimidating, hostile or offensive.sexual_harassment_training1_1

Have you ever wondered who can be affected by sexual harassment? It’s quite simple—ANYONE! Whether you’re the victim or the harasser, there is no discrimination. The victim does not have to be the person who is actually being harassed. A victim of sexual harassment can be one who’s simply effected by offensive conduct. For example, if someone is having obscene conversations with another co-worker and it’s within the victims work area. The victim can be affected by this conversation.

It is important employees understand the importance of identifying sexual harassment, knowing the necessary steps to prevent it, and know what to do when it is recognized.

Mastery’s Subtle Sexual Harassment: Management’s New Responsibilities addresses these needs and more. In addition to this course, Mastery offers a list of courses addressing sexual harassment and its effects within the workplace. For a complete list, click here.

If you feel as though you have experienced sexual harassment within your workplace, talk with your supervisor or human resources personnel.

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Training can help turn sales reps into managers

Training can help turn salespeople into managers.

Training can help turn salespeople into managers.

One of the most difficult parts of promoting an employee is forecasting how he or she will adapt to the challenges inherent in their new position. Some workers are very well-suited to their current jobs — and receive promotions because of it — but ultimately fail when faced with tasks outside of their comfort zone. This is especially true of salespeople, many of whom are advanced within an organization because of their ability to sell, but who lack the skills required to manage.

This is not a failure of any particular employee. Selling and managing represent two distinct skill sets, and excelling at the former does not necessarily mean a knack for the latter. If your primary criterion for who becomes a manager is their sales figures, you could find yourself with under-qualified leadership.

Thankfully, however, there is something you can do to alleviate this. Great managers aren’t born, they are developed, and management training can make a big difference in a recently promoted employee’s ability to adapt to their new role. By browsing Mastery Technologies’ library of training videos, you can make sure your entire staff is ready to step in and lead when the time comes.

There are ancillary benefits as well: our video library allows to you feel more confident promoting internal candidates, which can in turn help employee motivation. As well, your new managers will be intimately familiar with both the sales process and your company culture, ensuring that there is little friction and setting your entire organization up for ongoing success.

Source – ATD
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The Makings of a Good Leader

Have you ever asked yourself, “What makes a good leader?” What makes a person be the one people comes to freely for advice or direction within the workplace? A true leader within the workplace is one full of ambition, one who is responsible, accountable and possesses the power to persuade, and compel with an authentic approach.leader1

According to an article by TrainingMag.com, true leadership influences people to achieve better results for the companies they belong to. Leadership also understands the importance of having a strong sense of self, the ability to make others follow their lead as well as adjust when circumstances require them to. A true leader also understands the importance of being a peer and a supervisor or one of great influence.

TrainingMag.com also provides a few tips to help employees develop into good leaders, such as:

  • Know your own strengths and limitations
  • Look beyond your own self-interest and encourage others to do the same
  • Anticipate and manage conflicts fairly and objectively
  • Exhibit self-confidence
  • Instill trust

For the full list of tips, check out the article here.

The majority of today’s employees desire to improve their overall work performance and  move up the corporate ladder. In Mastery Technologies’ training activity “Bud to Boss: Discussing Your New Leadership Role,” employees are taught how to facilitate successful work relationships, and create foundations for a smooth transition into a new leadership role.  Good leader

When taking on a new leadership position within a company, it is important that one understand the difference between being a leader and a peer. This activity teaches you the importance of knowing your job description as a leader, the importance of setting necessary boundaries between co-workers who were once peers and setting clear expectations.

Mastery wants you to become an effective leader. For more courses to help you in developing as a leader, visit www.mastery.com.

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E-learning: It’s All In The Story

storytelling-wordle

In providing training content to your employees, one not only aims to educate but to remain relevant, motivate and even entertain.

Effective storytelling ensures the content goes not just to the head of the learner, but also to pull the learners heart-strings.  In some cases, an emotional attachment, such as when a learner can identify themselves with a character in a video, helps them retain information better.

The use of storytelling within e-learning courses can not only convey a meaning or understanding of a particular subject but also present information in an engaging fashion.

According to a study conducted by psychologist, Melanie Green and Tim Brocks, fictional worlds radically alter the way information is processed. The more viewers or readers are connected to a story, the more the story changes them.

Mastery and its content partners use story lines to illustrate the importance of the subject presented, whether it be diversity, office culture, leadership, or safety.story telling

With hundreds of courses utilizing the art of storytelling, Mastery wants to provide you with five of our favorite courses that take advantage of the power of storytelling to assist your employees in retaining information. The five courses use real-life events to enhance the overall learning experience for the learner. For example, Mastery’s Safety Awareness: Shattered: The Jeff Walters Story takes learners into the life of Jeff Walters, who ignored safety procedures to get an industrial repair done faster and suffered a horrible accident.

For a complete list of other courses provided by Mastery, log on to www.mastery.com

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