Are you ready for a promotion?

Getting a promotion can become a reality if you understand exactly how to get there.

Getting a promotion can become a reality if you understand exactly how to get there.

Getting a promotion can be a longer process than you may think. Promotions require strong work ethic, dedication to employee development, and overall passion for the position. Getting a promotion may be a goal that everyone has, but if one is offered, make sure it is the best decision for you. Ask yourself these four questions before you commit to a career change:

Do you know why you want the promotion?

  • A promotion means more than a change in job description, it’s adopting a new set of daily responsibilities. A promotion can be sought for numerous reasons including long-term goals, future employment and enhancing current skills. Knowing your own abilities and understanding what you bring to the table, according to Time, can increase your chance of getting the promotion.

Are you qualified for the position?

  • According to Forbes, professionals are often mistaken about what might prompt a promotion. “A common misperception in corporate America is that longevity equals a promotion. That’s simply not the case in our modern work culture,” said president of Talent Zoo, Amy Hoover to Forbes. Speak with your boss or human resources to learn exactly what leadership roles require, such as additional management training.

Are you networking?

  • If you want to lead a team, first you have to know your team. According to U.S. Money, being a “familiar face” within your company will allow others to see your passion for the position. Don’t be afraid to reach out to coworkers to understand their roles as well. Knowing what other employees are doing and how they are doing it will ensure overall fluidity and knowledge when you change job roles.

Why haven’t you already been promoted?

  • If other leadership positions have been opened and filled, why haven’t you previously been chosen? Make sure office leadership knows that you would like to move up within the company. If you continue to be passed over, schedule a meeting to address any underlying issues keeping you from your success.


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4 confidence boosters you didn’t know you needed

True confidence in your abilities can aid in your overall professional growth.

True confidence in your abilities can aid in your overall professional growth.

According to a recent Time article, feeling confident may actually be more than just a feeling. A 2014 study published by the journal Neuron concluded rats wait a certain period of time, a possible thinking period, to make correct decisions during experiments using their orbitofrontal cortex. When the OFC was shut off in later studies, the rats took longer to make a confident decision. Confidence is vital in employee development and workplace culture. Implement these four confidence boosters into your teamwork training.

Believe in your abilities 

  • According to Forbes, eliminating self-doubt is a top priority in becoming more confident. If you believe in your own work ethic than others can too. Be assertive when asked questions and direct when communicating with customers. Understand the role you play in your company to ensure you can succeed in your position.

Practice good posture

  • Non-verbal body language, how you stand, sit or move, can affect how you perceive yourself. When speaking in meetings or during conferences, make yourself appear bigger by widening your shoulders and standing up straight. Study participants who made these moves had a 20 percent increase in testosterone and a 25 percent decrease in stress, according to Prevention.

Surround yourself with positivity

  • According to the National Association for Self Esteem, associating with positive and supportive people will encourage you to see yourself in a better light. If there is a negative person around, be cordial, but don’t be afraid to take the space from them that you need to excel in your role.

Set goals 

  • Understand daily duties vital to your role, but also set and work towards long-term goals. This can, “shape and update how you define yourself while at the same time helping you add to your sense of accomplishment,” according to Psychology Today.


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With U.S. worker productivity declining, making this one change can help your employees

Seventeen-minute breaks can foster an overall more productive environment for workers.

Seventeen-minute breaks can foster an overall more productive environment for workers.

According to The Wall Street Journal, “U.S. worker productivity declined in the final months of 2014.” The Federal Reserve is looking for a solution to the  problem that has persistently affected U.S. labor since the 1990’s and early 2000’s.

“Between 1995 and 2004, U.S. labor productivity growth averaged 2.9% per quarter. From 2005 through 2014, productivity growth averaged just 1.5% per quarter,” the U.S. Department of Labor reports.

A recent study from the social networking company, the Draugiem Group, found that following a schedule of 17-minute breaks for every 52 minutes of work enabled employees to be more productive. This study was conducted by the computer application DeskTime, used for tracking worker time-management and productivity.

The 10% of employees with the highest productivity rates didn’t work longer hours. According to Fast Company, they simply took regular breaks.

It is thought that these employees work steadily and diligently for the 52 minutes allotted. If no breaks are taken between tasks or even during tasks, according to Science Daily, cognition wanes and boredom sets in. This data should be used in supervisor training to work from leadership down implementing new break ideas and boredom breakers.

Schedule breaks

Starting off with breaks every 52 minutes may be hard for your company to start implementing (even if it is scientifically proven to help). Start by introducing breaks that work within your company schedule to benefit both employees and supervisors. Taking a break by taking part or a whole e-learning course might be a useful way to mentally break from your task at hand.

Make realistic to-do lists 

​You’re not going to get everything done in one day and attempting to do so will hinder your overall work ethic. Employee training should include realistic goals and manageable daily tasks. Checking off one thing is always better than checking off nothing.

Instill in your employees a sense of confidence in themselves to understand what types of breaks will work best for them.


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Silicosis still a problem for construction workers

"Silica exposure remains a serious threat to nearly 2 million U.S. workers, including more than 100,000 workers in high risk jobs," according to the CDC.

“Silica exposure remains a serious threat to nearly 2 million U.S. workers, including more than 100,000 workers in high risk jobs,” according to the CDC.

According to the Centers for Disease Control and Prevention, prolonged and persistent exposure to crystalline silica, a basic form of soil, sand, granite, or other materials, can cause silicosis, kidney disease and lung cancer. Silicosis, a fatal disease of the lungs, reduces the body’s ability to take in oxygen leaving those affected at risk for tuberculosis and other lung ailments.

OSHA has proposed a new rule in 2013 to protect workers from being exposed to crystalline silica, according to The National Law Review, and recently held hearings on the matter. One in five worker-related deaths in 2013 were in the construction field.

According to the CDC, exposure to silica can occur during many stages of construction including blasting, jack hammering, concrete drilling, and tunneling. It’s not the elements themselves that are dangerous, but the particles they are made up of. These particles, small pieces of dust and fragment, are inhaled and in turn adversely affect the human body.

The implementation of finer countertops for homes has also created a new front for workers to be exposed to the danger of contracting silicosis. Many modern countertops are created using elements categorized under crystalline silica, especially granite and quartz. According to The National Law Review, these countertops could be composed of 90 percent silica.

Some of these new rules could include monitoring the air during construction, safer work practices, like pre-washing stone slabs, using appropriate ventilation and providing protection beforehand when exposure is known. These health and safety measures have long-lasting results for workers.

According to OSHA, these new compliance training regulations could save almost 700 lives per year and prevent up to 1,600 new cases.

Of the top 10 most frequently cited OSHA standard violations, the fourth highest occurring citation is failure to have respiratory protection equipment and standards to prevent respiratory illness and exposure.

For information on respiratory protection training, and other construction industry safety training courses, check out!

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Revisiting Your Goals For 2015

At the beginning of the year, many employees set workplace goals or resolutions to achieve throughout the year. It is said only 8% of individuals who set resolutions actually meet them.

We are now coming to the end of the second month of the year. Have you started on any of your 2015 workplace objectives? What goals have you already given up on?

Mastery wants to help you be within the 8% of individuals who set resolutions and actually meet them. The first step in setting goals is to start with the basics. Don’t make your workplace goals complex. SMART goals should be Specific; Measurable; Attainable; Relevant, and Time-bound.  Business Smart Goal SettingHere are four steps that will help you when setting your workplace goals:

1. Start off small - As mentioned earlier, make your goals basic. Don’t get complex. Start with the smallest goal and progress to your complex goals.

2. Take out a piece of paper and write down your goals – We operate in a technology-driven world. We depend on cell phones and tablets. Go back to the basics! Get your paper out and make your goals plain! Write them down.

3. Set at date – Give yourself a reasonable time period to achieve those goals.

4. Make your goals visible - Now that you have written your goals down, place them in a visible place where you can see them daily. Whether it is on your board at work, Post-Its on your monitor or even your mirror at home. Place your goals in a place where you will see them daily. These helps keep your goals in the forefront of your mind!


In addition to these four steps, Mastery’s Partner Course “Bud to Boss: Accelerate Goal Achievement” will help you give your employees the tools necessary to accelerate and achieve their goals in and outside the workplace in 2015.

For a complete list of courses by Mastery, visit


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3 ways to cultivate office culture

Office culture depends on what is implemented to cultivate, change and communicate ideas and future business.

Office culture depends on what is implemented to cultivate, change and communicate ideas and future business.

Getting the job done is important, but work environment and office culture can be just as significant and vital to overall worker performance. According to Science Daily, “comprehensive and proactive workplace ergonomics program can help to prevent discomfort and injury.” Instead of waiting for problems to arise, both in social and health constructs, address issues through employee training like establishing interactive work stations and encouraging feedback from employees.

Cultivate the best office culture with these 3 tips:

Understand the difference between work and busy work.

  • Almost every office needs the small jobs done. To get through a day, though, sometimes busy work is implemented. Don’t confuse this with actual work, which according to Forbes, can be seen as detrimental to an employee’s work ethic. Employees should be given tasks that contribute overall to the company, enhance their skills and make them feel like they are working towards “tangible results.”

Make time for brain breaks and breathers.

  • A solution could be as simple as allowing your workers short breaks outside of scheduled break times. “Meaningful fun is about people connecting with each other,” said chief anthropologist and general manager for office furniture company Turnstone, Kevin Kuske. Find a way to bring your employees together through weekly contests, lunches or friendly competition. According to Yahoo, establishing quick meetings or fostering a sense of communication by having an open office atmosphere can be key to workplace happiness.

Be the leader your employees strive to be.

  • Office culture starts with leadership and management training. According to a culture management software company CultureIQ, defining what is important to the organization at the beginning will solidify end results from employees. Having a “mission statement, core values and strategic goals”  that everyone works towards creates a culture of togetherness. This should not only be implemented in team training, but should be carried throughout the employee-employer relationships as time goes on.
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Customer Success Story – Renewable Concepts, Inc.

Mastery Technologies has taken satisfaction in assisting companies in building and becoming more successful, effective and amazing organizations. It is in that same interest that sparked the business relationship between our company and Renewable Concepts, Inc.

Renewable concepts LogoRenewable Concepts, Inc. is an innovative solutions provider for the power generation industry, employing skilled technicians who live across various states and regularly travel to remote job sites around the country. Coordinating a training program for such a geographically diverse team was a major pain point for RCI managers. Before partnering with Mastery Technologies, RCI technicians received PDF text booklets and tests via email, which they were then required to print, complete, scan and return for company review.

Read the full story on what our customer had to say, click here.

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Great customer service begins from within

Optimal customer care starts with optimal employee happiness.

Optimal customer care starts with optimal employee happiness.

Employee training is a key factor in understanding company guidelines and expectations. Often, the customer is thought to be “always right,” the most important variable in a successful business. But another factor, employee happiness, is just as vital. To ensure quality customer care and happiness look at overall employee happiness first. Implement the tips below into your employee development training for optimal customer care success:

  • Engage Employees.​ ​According to a recent Temken Group study, “91% of highly engaged employees always or almost always try their hardest at work, compared with 67% of disengaged employees.” Make sure communication is kept open between employees and management. If there is a major issue repeatedly occurring, address it and move forward.
  • Cultivate Creativity.​ ​In customer care, scripts or internal memos are used to ensure that all calls are handled in the same timely and professional manner. Don’t let this stifle employee ideas. Ask employees if they feel they are addressing customer concerns in the best and most efficient method. If not, engage in group meetings to collaborate on changes or improvements. This could drastically change the experience of the customer and their willingness to ask for help again.
  • Treat your employees they way you want them to treat your customers. According to a study by McKinsey and Company, “70% of buying experiences are based on how the customer feels they are being treated.” Customer care personnel should be friendly, understanding and know that they are important from the moment they are being helped. Small changes like addressing them by name and appreciating their concerns instill a sense of trust. Likewise, employees should feel appreciated, heard and understood to develop excellent customer care practices.

Mastery offers a selection of courses on creativity and innovation to help you figure out how to continue to inspire your employees. Check them out here, or browse the full catalog.

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How do you deal with change?

It is said change can bring two things—chaos and opportunity. Within the workplace, change is something we see on a daily basis. Change is the one truly consistent thing in life. Being able to adapt and adjust to change within the workplace can be a daunting task for someone who does not handle change well. Change can also effect a person’s ability to be productive on the job.change

According to a study conducted by the authors of Change Anything: The Science of Personal Success, 97% of the employees surveyed said they have a career limiting habit that prevents them from being productive while at work. Being resistant to change was the 4th career-limiting habit employees said they struggle with at work.

Mastery wants to help you remain productive, while dealing with change within the workplace, with these 4 tips to navigate change:

  1. Realize change is consistentt.
    Whether a person is at work or outside of work, change is consistent. It’s all about what we do when presented with change.
  2. Think Happy Thoughts.change2
    Even though change can be difficult, it is important to think happy thoughts. Remain positive about the change taking place.
  3. Keep the lines of communication open.
    Don’t be afraid to ask questions when change arises. Keep the lines of communication open between staff and managers. This clears any misunderstandings that present themselves due to not receiving clear information.
  4. Remain optimistic about the long-term result.
    Even if you do not like the change that has presented itself, remain optimistic. The end result can be greater than the change itself.

Mastery’s Partner series “Bud to Boss” helps employees deal with the change from transitioning into a supervisor role. From Motivation For Change, Diagnose Resistance To Change or Accelerate The Acceptance of Organization Change. Each activity helps employees work through their battle with organizational change. The activities also assist managers in leading their employees through organizational change and assisting team members in their efforts to remain productive while on the job.

For a complete list of topics within our “Bud To Boss” series, click here. For Mastery’s full listing of training courses, visit

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Do you really KNOW your customers?

Have you ever heard the saying, “The customer is always right?” No matter what industry you work in, it is important to understand the needs of your customers. Whether your customers are seen daily or they purchase your product online,  you must be able to identify your customers’ expectations first.customer-service-ted-rubin-post

Communication plays a tremendous part in the success of meeting your customers’ needs. According to an article by Small business Chron, gaining clarity is one of the top priorities when catering to one’s audience. Gaining clarity is the first step an employee should take when assessing your customers’ needs. By getting a clear understanding, the employee is in a better position to meet the needs and possibly exceed their expectations.

Mastery wants to help your employees become influential perfect-customer-service1assets to your team with our  “Become a Contributing Project Team Member: Meeting Customer’s Needs” Partner activity. This activity focuses on the importance of project management and catering to the needs of the customer. It also assists your employees in identifying the needs of the customer and what they can do to meet those needs.

Among this course, Mastery also offers other courses to help improve customer service such as:

For a complete list of customer service courses go here, or visit for the entire catalog.

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