3 easy ways to improve employee retention

Losing a lot of employees is bad for business, but making some simple changes can turn things around.

High rates of employee turnover hurts the bottom line, so invest resources to reverse the trend.

No doubt about it — high rates of employee turnover are bad for both the bottom line and workplace morale. As a manager or company owner, you may very well find yourself stumped by how to improve something as nebulous as worker satisfaction. However, taking some simple, concrete steps can dramatically improve retention:

Encourage feedback:

While nothing is as frustrating as feeling ignored or unheard, sometimes just having the opportunity to express concern or frustration diffuses any tension. Try formally encouraging your team to share positive and negative feedback with supervisors in a controlled setting — either in one-on-one debriefs or in a “suggestion box” format. Don’t feel like you need to act on every criticism or suggestion, but you should take the time to acknowledge concerns so that employees know that you have really heard them.

Learn more about receiving and giving feedback with Mastery’s online training.

Offer continuing education:

Research has shown that offering opportunities for continuing education dramatically increases workplace happiness and reduces turnover rates. Many employers fear that this means spending a fortune to send employees to conferences or off-site campuses, but that is not the case! Instead, invest in cost-effective, easy-to-use online employee development courses from Mastery Technologies.

Talk about stress:

Chronic stress does irreparable harm to both our bodies and our workplaces. Start by facilitating a conversation with your team about their stress levels to determine if this is an issue for your company. If it is, then consider providing your staff with an online learning course to educate them on specific stress management techniques. Mastery offers a variety of courses addressing stress that can boost satisfaction in addition to creating a healthier workforce, leading to increased productivity and fewer sick days overall.

Check out Mastery’s full course catalog here.

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Workplace Ethics: Doing Your Part

In today’s society, human resource departments are committed to helping build ethical environments within the workplace. When companies are not operating ethically, they can soon find themselves in dangerous positions.

Operating unethically can cause companies to experience a tarnished reputation, as well as lossrightandwrongdecisions of productivity within the workplace. Studies have shown that companies with the ability to build and maintain ethical workplace cultures are more financially successful and have more motivated and productive employees.

It’s imperative that organizations build and maintain a respectful ethical workplace. Not just for the benefit of their employees, but for the overall betterment of the company. Ethical decision-making is a critical issue faced by companies today. In Mastery’s Compliance is Just the Beginning: Ethical Situations to Consider training course, employees and administrators alike, learn three steps to legal and ethical thinking. Companies have choices when it comes to operating ethically.

1. Take the compliance testKnow the rules and the facts first!

    • Are the choice you face legal?
    • Do they comply with regulatory expectations?
    • Do they meet your organization’s standards and valuesEthics1

2. Consider The Ripple Effect - This step is a process of evaluation.

    • How will your decision affect others or how will be preserved?
    • Does it reflect the organization and what it stands for?

3. Take the Gut Check: This is a process of reflection. Take a close look at your personal values and intentions.

    • Does it feel like the right thing to do?
    • Is your decision consistent to your values and benefits?

As an employee, you can do your part to assist your human resources team in keeping your workplace ethical. As individuals, we base ethical decision on whether something is right or something is wrong. The same approach should be taken within the workplace. As an employee, if you feel that a situation is on the breach of being unethical, it is your responsibility to report it to your supervisor or human resource representative.

Consider also using Mastery’s “Compliance is Just the Beginning: 3 steps to Ethical Decision,” or any of our other titles on ethics.



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Compliance: Are You On The Right Track?

Compliance is a critical subject for any company. As important as compliance is to human resources personnel, it’s just as important for employees.Compliance-Puzzle-cropped

Providing your employees with regulatory compliance training is vital to your organization’s growth. Compliance training is a process that educates a company’s employees on the laws, regulations and policies associated with the organization’s Code of Conduct and one’s day-to-day job responsibilities. Upon an employee’s orientation, compliance training is upon the first of many training courses an individual should take before starting their newly appointed position.

Companies rely upon compliance courses dealing with laws such as, The Americans with Disabilities Act (ADA) to educate employees on the importance of protecting and accommodating employees with disabilities. ADA training also discusses how the law affects the overall hiring of, and maintaining employment of employees with disabilities.

Workplace harassment is a course on the list of compliance training titles offered to employees.  Courses such as these educate employees on the importance of identifying all forms of harassment (race, age, sexual, religion, etc.),  as well as the legal challenges that present itself when harassment takes place.

Without a yearly review of these regulations, human Word cloud for Compliance costresource departments can find themselves dealing with government reviews and possible lawsuits. According to an article published by Training Magazine “Compliance Training: Critical To The Business”, less than half of an organization considers itself highly prepared for a compliance audit.  The article also mentioned how vital it is for companies to pay close attention to what is being presented during a compliance training and how the information is being delivered.

According to statistics, The U.S. Occupational Safety and Health Administration (OSHA) inspects approximately 100,000 workplaces yearly. In 2012, OSHA conducted 93,438 inspections, found 200,662 violations and levied nearly $200 million in fines. Compliance is one of the most important and top learning topics utilized by companies.

Mastery Technologies is dedicated to helping companies meet their compliance regulations. From accessing medical records to understanding the Health Insurance Portability and Accountability Act, Mastery helps companies meet compliance expectations and refrain from experiencing compliance horror stories.

For a complete list of compliance courses, log on to www.mastery.com

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E-Learning Helps Organizations and Employees Profit

E-learning has revolutionized the way we view learning and training. Just like an individual saves money by switching their car insurance, businesses too, are looking for ways to cut expenses. Statistics show Save-Moneyorganizations can cut their budgets in half by switching from a traditional instructor-based learning system to an e-learning program. With companies “going green”, offering e-learning training, employees are helping their companies become more eco-friendly and save money at the same time. The eco-friendliness of e-learning allows employees to step into a paperless form of learning.

Offering e-learning opportunities to your employees is known to increase their morale, as well as empower them to be efficient in their current positions. E-learning opportunities can be one of the most rewarding experiences for them and for your company. By creating opportunities such as these, organizations gain an advantage on their competition by investing in employee development. E-learning also equips employees with the tools necessary to grow within the company, as well as invest in their overall career goals.

426_eLearning1.jpg-960x320According to a Forbes article How Corporate Learning Drives Competitive Advantage, companies are now focusing on their corporate learning strategies. Some companies have taken a talent-driven learning approach. With talent-driven learning strategies, companies have the benefit of aligning training with the organization’s multi-tier leadership development program. Staying aligned assists in catering to the development and collaboration needs of the company. Companies have found the importance of driving innovation and continuous reinforcement of one’s expertise helps drive the organization’s overall success. Through talent-driven learning strategies, employees are able to benefit from performance, goal management and succession planning.

Statistics published by E-LearningIndustry.com state, 72% of companies said offering e-learning to their employees helps them stay up-to-date with changes within their industry and remain competitive within their respective niche.

Mastery is committed to equipping companies with the tools necessary to build amazing organizations. Learn more about how you can implement an e-learning program at your organization at www.mastery.com.

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Want to be a better manager? Think like a coach

If you want your company's managers to step up their game, train them to think like coaches.

Great managers, like great coaches, motivate their teams to succeed.

If you want to be a better manager, try looking for role models on the court rather than in the corner office. No matter what industry you work in, you can pick up some helpful management tips from top athletic coaches. Rather than giving directives without incentive, try to connect with employees in meaningful ways, urging them on toward greater productivity and success.

“Coaching is based on the premise that, with help, people can ignite their own potential and achieve or even accelerate their results by discovering solutions for themselves,” Fast Company magazine writes. “Coaches help people identify their individual aspirations for change, desired results, and solutions and then match those goals with the needs of the business.”

Here are a few tips for any manager who wants to think more like a coach:

Expect the best: 

Great coaches never expect less than the best, and neither should you. Try to motivate your “players” to reach for excellence every day.

Have a game plan: 

When a basketball team takes the court, they have a clear focus — to win the game. Their coach has a clear plan for doing just that. Make sure you and your workers have articulated specific goals and that you have crafted strategies to achieve them.

Training isn’t just for athletes: 

If you truly want your company to succeed, then it’s crucial to invest in management training courses like those from Mastery Technologies. Athletes don’t start competing until they’ve put in some time exercising and practicing. Similarly, it’s a mistake to assume that a newly appointed supervisor will intuitively know how to get the best out of their workers. Training helps position them and the team for success!

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Employee Picks: Kirk’s Favorites

Training is vital to everyone’s overall professional growth, even executives. From courses dealing with becoming an effective leader to safety decision-making, Mastery’s Vice President of Sales, Kirk Berry, offers us his top four favorite courses available on Mastery’s Video On Demand format.download (2)

  1. Leadership: What’s Trust Got To Do With It?

Kirk likes this course, “Because it is easy to apply what you learn. It uses realistic scenarios to pose common leadership dilemmas and shows you how to respond.”

Mastery provides a host of leadership courses dedicated to helping employees strengthen their leadership skills, such as “Leadership: 5 Steps to Engage Your Team.”

2. Electrical Safety: What Everyone Should Know

Kirk states, “This electrical safety course features awesome HD video production values and describes electrical safety in very easy-to-understand terms.”

Take the necessary steps to ensure the safety of your employees by training them with one of our safety courses.

3. Safety Decision Making: Overcoming Human Nature

Kirk shared, “I like this course because it helps change behaviors. The course focuses on why people act unsafely and how to go about changing their attitudes and download (1)behaviors.”

4. Making Safety Work: An Overview Of Workplace Safety and Employee Responsibilities

Kirk says, “This is a great course because it provides a quick overview of many topics: Lockout Tagout, PPE, Bloodborne Pathogens, Confined Spaces, Hazcom and more.  Not every employee needs comprehensive training on every topic.  This is a great safety course for the more casual office or light duty type worker.”

For a complete listing of courses available through Mastery, visit www.mastery.com.

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Training managers to be mentors can improve workplace culture

Training programs can empower managers to be great mentors.

Improve workplace culture by encouraging senior employees to mentor younger ones.

If you want to dramatically improve your workplace culture, encourage your managers to actively mentor less experienced workers. Mentorship encourages a sense of camaraderie, improves productivity and increases on-the-job satisfaction for both parties. Managers who are in touch with their team members’ aspirations and ambitions are better able to inspire them and help them meet their goals. This, in turn, leads to a more positive, engaged work environment with less burnout and apathy.

Many people mistakenly believe that any successful, mature employee will make an effective role model. However, management and mentorship, like anything else, are learned skills. Management training courses, like those offered at Mastery Technologies, can help shape effective leaders who bring out the best in their teams. It’s crucial supervisors understand how to facilitate mentoring relationships that encourage professional growth and career development.

Here are some tips to consider when acting as a mentor:

  • Communicate: In the most successful mentoring situations, both mentor and mentee are on the same page when it comes to expectations. For example, if you expect to meet about once a month, but your less experienced counterpart anticipates talking at least a couple of times per week, the latter may feel neglected.
  • Don’t be controlling: As a mentor, you naturally want to see your mentee succeed. However, it’s important to strike the right balance of being supportive without being controlling.
  • Think long-term: Remember to keep an eye on the future as your mentoring relationship develops. While you will likely serve as a valuable resource and sounding board in the short-term, you should also help your counterpart stay focused on reaching long-term goals.

Training your management to serve as effective mentors is a key step in improving workplace culture and increasing employee retention rates. Make an investment in your company’s future today.

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Continuing education key in company success, employee satisfaction

Make use of online employee training courses to promote continuing education in the workplace.

Using online training resources, your team can learn new skills without leaving the office.

One of the top five predictors of a workplace’s psychological health is the degree to which it offers workers opportunities for growth and development, according to The American Psychological Association.

“In this day and age, constant education is a necessity,” Peter Devries, a chief operating officer,writes in Entrepreneur Magazine. “Employees need to develop their skills or risk falling behind the level of their peers, both inside and outside their current workplace.”

Continuing education benefits both employers and employees. When workers are learning and honing their skills, abilities and knowledge base, they are less likely to feel frustrated, bored or trapped. Workplace morale, productivity and employee retention rates typically improve.

Of course, this is one area in which walking the walk is far more important than talking the talk. Here are some tips if you would like to introduce continuing education into your workplace:

Offer encouragement:

As a manager, it’s important to encourage your employees to engage in learning programs and praise them when they do. Don’t underestimate the value of simply acknowledging their efforts and saying “good job.”

Set goals: 

Set specific goals for individuals and teams to work toward, and then find concrete ways to track and reward progress over time. Establish a reward — such as a catered lunch — when the group has completed an employee development course or met a certain benchmark of improvement.

Use online resources:

Sending employees elsewhere to learn can be incredibly expensive and often disappointingly ineffective. Instead, invest in user-friendly, cost-efficient training courses from Mastery Technologies. Whether your team is interested in learning about conflict management, team work or occupational skills, you’ll find resources available to meet their needs.

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Workplace Time Management

According to statistics, American’s spend an average of 7.6 hours per day working and 2.5 hours per day doing household activities. Statistics also state on average, we commit over 12 hours of our day working, caring for others or our household. We do not have to wonder why we find ourselves stating the old cliché, “There aren’t enough hours in the day!”Clock

Mastery believes in providing organizations with the necessary tools in order to encourage employees to become more effective. When building your team, every employer desires to get the best out of their employees. This includes time management. Mastery’s training course, Getting The Most Out of Your Team, assists leaders with doing just that; equipping their employees with setting effective goals, understanding their role within the company, and making the best of meetings with a collaborative environment. The training displays the importance of structure and following guidelines within the workplace in order to stay on task.

Here are 5 tips for conquering time management. With these tips your employees will be on their way to being successful within the workplace in no time.

  1. Question Yourself – It’s easy to get caught up in being busy and allowing that to be distracting. Take a minute to ask yourself “how can I allocate my time accordingly?” Don’t be afraid to stop what you are doing to focus on another activity that could be completed in a shorter amount of time.
  2. Tame Your Technology – As much as we may utilize technology within the workplace, having our cell phone or tablets readily accessible can distract us from our goals. Don’t allow technology take up too much of your time.
  3. Clear the Clutter – Sometimes having a clutter filled desk or workplace can create distraction. Take a few minutes to de-clutter! You will be surprised what a clutter-free environment will do—it produces creativity and productivity. timemanagement1
  4. Schedule It – Feel like you have a million and one things to do? Schedule it! Schedule projects throughout the day in order to allocate your time properly. This will help create a productive work environment for you.
  5. Seek Accountability – Workplace accountability can help you become more productive. Find a co-worker who will help keep you accountable with staying on task and meeting your deadlines. Remember, there is strength in numbers!

Get your employees on the success train with one of the following Mastery’s courses:

Orientation: Successful Workplace Behaviors

To Lead or Not to Lead: A Manager’s Guide to Communication and Leadership Skills

The Cycle of Accountability: Owning Your Results

For a complete listing of Mastery courses, visit mastery.com.

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Poll: Bad management is top reason for employee turnover

Does your company struggle with high employee turnover? Poor management could be to blame. The top reason people give for leaving a position is having a bad supervisor, according to a recent Gallup poll. On the other hand, a study from the O.C. Tanner Institute found that 94.4 percent of people with high morale at work say that their managers are good at recognizing their efforts. The takeaway: Management can really make or break an organization.

So how can you be a better boss? Here are several tips based on Gallup findings and advice from top managers:

  • Want to learn how to be a better manager? Take an online management training course.

    Being a good manager is a learned skill, best acquired through management training courses.

    Be assertive as you work to achieve big picture objectives.

  • Encourage dialogue, actively soliciting new ideas from others.
  • Give positive feedback, making sure to recognize achievements.
  • Keep out of personal politics, making fair decisions based on objective criteria.
  • Maintain accountability for yourself and others.
  • Set clear expectations and goals.

While it’s important for you to be an effective supervisor, it’s equally important that all of the managers in your company supervise their teams efficiently and effectively. One common misconception is that all good employees will naturally be good bosses.

“Many people are first promoted into management for their strong ‘technical skills’ – solid knowledge of their own business,” writes Forbes magazine contributor Victor Lipman. “But that’s only part of the managerial equation; all managers wear many hats.”

Ultimately, if you expect your new supervisors to learn on-the-job, you can expect many of them to fail. Management is a learned skill that is best acquired through concrete opportunities for ongoing, continuing education.

Mastery Technologies offers a wide selection of easy-to-use, inexpensive online management training courses that can help you bring out the best in your team. You’ll be amazed at how some simple changes in management style can transform a work environment, resulting in increased productivity and decreased employee turnover.

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